Privacy Policy

Protecting your information

You are right to be concerned about privacy. T-Mobile makes online security a priority because we want you to feel completely confident about using our website. The following explains how we use and protect the information you might give us.


If you tell us personal details we protect them from interception and make sure they are stored safely. We encode credit card numbers and other important data (using 128-bit SSL encryption software) so that when it's transmitted it can't be read by anyone who shouldn't see it. We store your account details and other such information on secure servers. We adhere strictly to all relevant UK legislation to make sure information is held securely.


If you're a T-Mobile customer we'll ask you for a password before we show any of your account details. This prevents anyone else seeing them. We use passwords in some other areas of the site to verify your identity. If you don't already have a password, it's simple to set one up.

Data protection

We may share information with other members of the Deutsche Telekom group (our parent company) and other companies with which we have a business relationship. If we have to send your details to countries without proper data protection laws, we remain responsible for keeping this information secure.

Contacting you

Unless you object, we may use information you give us to provide you with information about goods and services offered by us and other organisations with which we have a business relationship. We or they may contact you by email, telephone, or other online or interactive media. If you would prefer not to receive such information, simply let us know at any time and we will stop sending it to you.

Your details

If you have a T-Mobile phone we hold your account information. As you use your mobile phone, some records are kept for statistical purposes. This data helps us understand and serve our customers better and improve our network. To ensure security for you and our staff and help to maintain service quality, some calls to our Customer Service centres are monitored. Your personal details are not held indefinitely, but are destroyed after a period of time. Some information will be held after you have closed your account with us.

The information we collect

In various areas of this website we ask you for information.

  • When you place a sales order with us we need to know your name, email address, delivery address, credit or debit card number and expiry date. This lets us process your order.
  • We may offer to send you newsletters or information updates by email. Or we might ask you if you want to enter a competition or promotion. For this we'll ask for an email address.
  • We may ask you for information about yourself and your phone use to help you decide which of our products and services would suit you best.
  • You may want to check that your home or office is covered by the T-Mobile network. To do this we ask you for your postcode.

Our 'Ask and find' application, might ask you for information. This is to help us give you the most relevant information.


Cookies are small pieces of information that can be stored on your computer when you use a website. As you go through this website, the cookie 'reminds' us of where you've been. This helps us to save you time and direct you to the most relevant parts of the website.

Credit and fraud checks

If you apply for credit, we will register and check your details with credit reference agencies to help us make credit decisions about you. We may also check your details with a fraud protection agency. We and other organisations may use and search these records to:

  • make decisions about credit, and credit-related services, for you and members of your household;
  • make decisions on motor, household, credit, life and other insurance proposals and claims, for you and members of your household;
  • trace debtors, recover debt, prevent fraud and to manage your accounts or insurance policies;
  • check your identity to prevent money laundering, in the event that you do not provide other satisfactory identification.

These agencies will also use the records for statistical analysis about credit, insurance and fraud.

Changes to our privacy policy

If we change our privacy policy we'll publish the changes on this web page so you are always aware of the way we collect, use and disclose information.

Access to your information

If you want, you can always access your personal information. Just make a written request clearly identifying yourself and the information you require. We'll charge you ?10 to cover the administrative cost of supplying it. If we hold any inaccurate information about you, we will correct it.

Our address is:

T-Mobile (UK) Ltd
Hatfield Business Park
AL10 9BW

T-Mobile is a registered trademark of Deutsche Telekom AG.

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